Refunds and cancellation

dwij has no subscription, no billing cycle and no renewal. You pay ₹234.82 once and the access does not expire. Nothing will ever charge your card again, so there is no plan to cancel and no cancellation to request.

• You paid and nothing unlocked. The money left your account and the roles stayed locked. Full refund. You should not have to ask twice, and if you tell me I will usually have found it already.
• You were charged twice for the same thing. The duplicate is refunded in full.
• The links I gave you were dead or wrong — they did not lead to the role I described, or they led nowhere at all. That is my failure, not a market condition, and I refund it.

Write to support@dwij.io from the email address on your account, with the invoice number from your receipt. Approved refunds go back to the original payment method, normally within five to seven working days once I have issued them.

Changing your mind once the paid list is open. You saw three real, named, clickable matches before you paid — the company, the role, why it fits, and the link. That is the entire product in miniature, given away so that nobody buys blind. Once the rest of the list is unlocked you have received what you paid for, and it cannot be un-seen.

“I found a job”, “the roles were not for me”, “I have seen enough”. These are all the same case as above. I am glad about the first one.

A role closed before you applied. I re-read the same career pages every morning and drop postings that disappear, but there is a real gap between a company filling a role and taking the posting down. You paid for the list, not for any single role in it, so one closure costs you nothing but the click.

No new roles appeared after you paid. The payment opens every role I had already found for you — that is what you received, immediately. Anything I find later is a continuation of the same one-time purchase, and I have never attached a number or a rate to it. Some weeks are quiet, and on those weeks I would rather say nothing than pad the list.

After seven days. The window is there so that a genuine failure gets caught quickly, and it runs from the date of payment shown on your invoice.

When I refund you, the payment gateway keeps the fee it charged on the original payment and does not return it to me. So a refund returns what you paid minus that fee, which is a small percentage of ₹234.82. I am not keeping it, and I would return it if it were mine to return.

The rules above are how I will normally decide. They are not a way of avoiding you. If something happened that these words do not describe, write to me at support@dwij.io and tell me what happened — a real service failure gets looked at properly whether or not it appears on this page.